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SCOM 4800: Communication and Diversity (Helen Cauley / Summer 2020): Getting Started with the Library, Getting Help

Summer 2020

The GSU Library buildings are currently scheduled to reopen on August 24 (as of July 29).

Access to our print books will continue to be available through curbside pickup (on the Atlanta, Dunwoody, and Clarkston campuses).
Click here for information on arranging for curbside pickup. This service is available to all GSU faculty/staff/students.

Special Collections & Archives will be open as of August 24 to researchers by appointment only; please contact them at for assistance.

We currently cannot provide physical materials (i.e. books) via GIL Express or Interlibrary Loan.

Please note that the Library North entrance/exit is currently closed due to construction. Please use the Library South entrance/exit.

All of our electronic resources remain open!

  • For a list of our online databases, see the Databases by Name list on the library's homepage.
  • You can also sort our databases by subject area using the Databases by Subject dropdown on the library's home page.
  • You can search for electronic books in the library's catalog. The Books tab on this guide has information on how to search for ebooks, and on other electronic-book collections being made available.
  • You can place Interlibrary Loan requests for articles and for book chapters/sections ONLY (which can be requested and delivered electronically). Expect a lag on these requests, and be aware that we may not be able to fulfill book chapter/section requests due to other libraries not being able to provide access to print books. This includes articles and chapters held in GSU's print collections.
  • You can view films through our three streaming services: Kanopy, Films on Demand, and SWANK. (Sadly, the library is not able to provide access to commercial streaming sites like Netflix, Hulu, etc.)

And you can still get help!

  • You're here! Check out the resources on this research guide.
  • The blue "Ask Us" button on the right-hand side of this page will take you to our chat reference service, staffed by reference librarians from 9am - 9pm Monday-Thursday and 9am - 5pm Fridays.
  • We have an extensive list of library FAQs which is available for research assistance 24/7. FAQs related to using the library during social distancing are collected here.
  • You can contact me directly via email -- cilck the Email link in the box with my photo in it or email me directly at As always, email is the best way to start with me, but we can also make an appointment to meet via WebEx (rather than in person as previously)
  • I will not be available for in-person instruction or consultations until further notice, but I will be holding online drop-in office hours via WebEx, to be announced when the semester begins.

Start At The Library's Homepage!

Start with the Library's homepage for

Getting Help: GSU Library Research Guides

Try looking at a GSU Library Research Guide!

We have research guides available for every department on campus. You can look at any guide regardless of what department you are associated with.

Start here to find helpful guides! 

(To get to the guide you are looking at right now, use this URL: -- bookmark it!)

We also have other categories of research guides available for help (all linked from the main Research Guides page)

  • *Citing and Bibliographies
  • *Library Technology, Tutorials, and Software
  • *Publishing and Open Access
  • Data Services
  • General and Interdisciplinary Research

Getting Help: Live Assistance / Chat Reference

We offer live virtual assistance on weekdays.

To start a Live Assistance session, click the red "Chat With Us" button on the far right-hand side of the library's homepage: undefined

to get to this: 

(note: this is just a picture -- go to to start a chat session)

You can email yourself a transcript of your chat session (helpful if the response included links)

Clicking on "Or search for an answer" will take you to a list of frequently asked questions that may also give you the answer you need.