To increase the security of your Georgia State University Library account, the statewide University System of Georgia now requires that all library users enter a new PIN for account access. Without this PIN, you will be unable to access your library account to renew books online, get your GALILEO password or check your fines, due dates and requests. The following instructions will help you get your PIN and use it to access your account.
NEED MORE HELP? CALL THE USER SERVICES DESK: 404.413.2820
In an effort to provide more security in accessing your account online, the use of a PIN has been implemented. Since the user determines the PIN, this helps insure the prevention of unauthorized access to your account.
What will I need a PIN to do?
Any time you log in to your account online:
How will I get my PIN?
At the My Account screen:
NOTE: Using Internet Explorer to change your PIN will cause the browser to hang up for a minute or so while completing the process.
Firefox is recommended if possible because it does not have a delay.
PINs should be random and unique letters and digits. Although this may make it harder to remember, your accounts will be better protected. Do not use information for your PIN that could be easily guessed.
What if I don’t have an email address?
Your PIN will be received via email so your library account must have a valid, current email address. Contact the User Services Desk if you need to verify this information. If you do not have access to email, contact the User Services Desk to receive a PIN.
What if I forget my PIN?
You can use the “Get My PIN” link on the login screen at anytime to have it emailed to you if you forget your PIN.